Shivam K. Patel

Hello, I’m

8x Salesforce Certified Consultant

18x Certified Professional

Get to Know More About Me

  • 4+ years in Salesforce.com Consulting

  • 7+ years in Technical Development & Implementations

💼 EXPERIENCE

  • New York University, Leonard N. Stern School of Business

  • B.S. in Business with Concentrations in Finance, Computing & Data Science

🎓 EDUCATION

I’m a results-driven technology professional with a proven track record of delivering innovative technical solutions that transform business processes and drive measurable value. Throughout my career, I’ve found a great appreciation for the vast capabilities that Salesforce offers to a variety of industries. I’m eager to continue expanding my expertise and guide clients towards success with their technical implementations.

Explore My Projects

Served as the Product Manager / Functional Lead working with 10+ Shanghai developers to build 400+ user stories within Service Cloud and Experience Cloud that resulted in a global, omnichannel HR platform that delivers personalized user journeys to support 65k+ employees in 60+ countries and 12 languages.

Served as the Functional Delivery Manager working with 15+ Shanghai developers and 5+ onshore UI/UX designers to deliver an owner engagement platform that provides brand-specific user journeys within Experience Cloud and visualizations through Tableau to 9k+ hotels in 80+ countries.

Served as a Digital Transformations & Solutions Analyst with a focus on Project Management, SIT/UAT organization and ADO management during the implementation of Commerce Cloud, Health Cloud, Marketing Cloud and Mulesoft that delivered an e-commerce storefront and marketing automation capabilities which resulted in 60%+ increase in sales conversions.

Professional Licenses & Certifications

Salesforce

  • Data Cloud Consultant

  • AI Specialist

  • Content Management System (CMS) Accredited Professional

  • Einstein Prediction Builder Accredited Professional

  • Salesforce Certified Administrator (SCA)

  • AI Associate

  • Business Analyst

  • Associate

Google

  • Google AI Essentials

LinkedIn

  • Project Management Skills for Leaders

  • Creating a Coaching Culture

  • Removing Noise and Bias from Strategic Decision-Making

  • Preventing Harassment in the Workplace

  • Becoming an Ally to All

  • Driving Workplace Happiness

  • The Data Science of Healthcare, Medicine, and Public Health

  • The Future of Workplace Learning

PwC

  • Human-Centered Design